Knowledge Base

Categories (13)

Accounts & Access

Processes and procedures for new accounts, access management, password resets, offboarding and remote access request.
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Computers & Devices

Processes and procedures related to computers, printers, monitors, scanners and purchasing computing devices and printers.
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Email & Collaboration

Processes and procedures related to email accounts, calendars, distribution lists, and email security.
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Radio Services

Processes and procedures related to Radios, Vehicle Router, Electronic Siren and Dispatch Console.
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Audio/Video Conferencing

Processes and procedures related to Conference Room Setup/Issues, Cisco WebEx Account and Webcam Requests.
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GIS

Processes and procedures related to Map Generation & Service, Data Creation, Zoning/Future Land Use and Street Lights.
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Telephone Services

Processes and procedures related to new mobile phone or desk phone, MiFi device, or phone issues.
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Software Applications

Processes and procedures related to the access, installation, upgrade, purchasing, and troubleshooting of applications and software.
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Network Services

Processes and procedures related to Network Services.
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Reporting & Analytics

Processes and procedures related to BI Reports.
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Libraries

Processes and procedures related to Libraries.
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Security

Processes and procedures related to IT security including DUO, phishing, and other security related training.
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Credit Card Processing

Processes and procedures related to troubleshooting Invoice Cloud, BOA, and additional credit card related third parties.
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