Overview
Use this form to request a new call center agent or user recording in the Interaction Recorder client.
Who can submit this request?
How we process your request
Typical resolution time:
1-2 business days
Process:
After you submit your request, IT will:
- Review the request
- Assist with configuration as needed
- Send a closeout notification upon resolution
Before you submit a ticket, you will need to:
- Be as specific as possible to ensure accurate configuration
- Determine if you have an available license for the new user
Related Services
Request for Interactive Client Configuration Assistance
Issue with Interactive Call Recording