Overview
The purpose of this form is to report issues regarding MIFI's or Aircard, e.g., will not power on, no data throughput, etc.
Note: For issues related to County Issued Cell Phones phones, please see related services at the bottom of this page.
Who can submit this request?
How we process your request
Typical resolution time:
1-3 business days (depending on severity of issue)
Process:
After you submit your request, IT will:
- Review the request
- Contact you for further information, if necessary
- Examine/diagnose the problem, and troubleshoot until resolution
- Send a closeout notification upon resolution
Before you submit a ticket, you will need to:
- Provide the phone number of the affected Aircard/MIFI
- Provide a Point of Contact if not you as the requestor
Note: When describing the issue, please try to be as specific as possible, so we can resolve your issue in a timely manner.
Related Services
Issue with Cell Phone