Request a New Shared Mailbox

Overview

Use this service to request the creation of a shared Mailbox. A Shared Mailbox is a separate mailbox that multiple users can be given access to and can read and send email messages, e.g. A  customer service email provided to external users to submit requests.

Note: A Shared Mailbox is not a distribution list. To request a distribution list, please see related services at the bottom of this page.

Who can submit this request?

  • Any Pasco BOCC Employee

How we process your request

Typical resolution time:

1-3 business days

Process:

After you submit your request, IT will:

  • Review the request
  • Contact you for additional information, if necessary
  • Create the new Shared Mailbox
  • Send a closeout notification upon resolution

Before you submit a ticket, you will need to:

  • Notate the list of users that will have access to the mailbox
  • Provide chargeback account number for the license 
Note: Please consult with your fiscal team and department head for approval before making the request.

Related Services

Request a New Distribution List
Modify an Existing Shared Mailbox