Overview
This is to request assistance with Aspen Discovery Catalog or Aspen LiDA App
How we process your request
Once request is received someone will reach out to you in 1 - 2 business days. Please allow up to 5 business days for a resolution.
Who can submit this request?
BOCC Employees
Before you submit a ticket, you will need to:
Check the Bywater Solutions Status webpage for Koha/Aspen issues: https://status.bywatersolutions.com/
For Overdrive/Libby/Kanopy issues, check this status page first: https://status.overdrive.com/
Specify the following when possible:
- Device and application (ex. iPhone with Safari browser, iPhone with Aspen LiDA app)
- Specific webpage or functionality issue
- Steps taken to cause issue