Overview
The purpose of this form is to report issues regarding VoIP extensions e.g., dialing issues, calls not being received, etc.
For issues related to Desktop/Laptop/Tablets, printers, and scanners, please see related services at the bottom of this page.
Who can submit this request?
How we process your request
Typical resolution time:
1-3 business days (depending on severity of issue)
Process:
After you submit your request, IT will:
- Review the request
- Contact you for additional information, if necessary
- Examine/diagnose the problem, and troubleshoot until resolution
- Send a closeout notification upon resolution
Before you submit a ticket, you will need to:
- Make note of how the device is malfunctioning
- Please make sure to provide the extension, and Point of Contact if not you as the requestor
Note: When describing the issue, please try to be as specific as possible, so we can resolve your issue in a timely manner.
Related Services
Issue with Printing
Issue with Scanning
Issue with Desktop/Laptop/Tablet