Overview
This is to request assistance with Koha, our Integrated Library System (ILS). It is the framework used by staff members for library related functions. Aspen Discovery, our Patron-facing system also uses Koha as a framework.
How we process your request
Once request is received someone will reach out to you in 1 - 2 business days. Please allow up to 5 business days for a resolution.
Who can submit this request?
BOCC Employees
Before you submit a ticket, you will need to:
Check the Bywater Solutions Status webpage for Koha issues: https://status.bywatersolutions.com/
Provide us with as much detail as possible, including but not limited to:
- Relevant Library card numbers or staff/register accounts
- If an item, the barcode number and specific issue
- If a record, a link or title information and specific issue
- The action performed and the resulted issue (ex. wrote off fine and showed Error 500 screen)
- Time and date of issue and subsequent issues
Include any amount of details and information to assist in diagnosing and resolving the issue.