Overview
This is to request assistance with eContent items or services like Hoopla, Libby/Overdrive, CloudLibrary, Kanopy, or Flipster.
How we process your request
Once request is received someone will reach out to you in 1 - 2 business days. Please allow up to 5 business days for a resolution.
Who can submit this request?
BOCC Employees
Before you submit a ticket, you will need to:
For Overdrive/Libby/Kanopy issues, check this status page first: https://status.overdrive.com/
Please let us know the following when applicable:
- Patron Card Number
- Patron Email for login (include multiple emails if necessary)
- Title and Format of resource (eBook/Audiobook/etc.),
- Platform being accessed (Hoopla, Libby, etc.)
- Device and application used (ex. Kindle Fire 10 and Libby app)
For card changes of patrons who have used Libby, please use the Libby eContent Card Number Change List found in Staff Koha or Intranet.