Overview
Use this form to request help with any email issue, e.g., unable to log in, Outlook not on computer, set up email on phone, etc.
Note: For an email password reset, use the "Password Reset Request" form in the related services below.
Who can submit this request?
- Any Pasco County BOCC employee
How we process your request
Typical resolution time:
1-2 business days
Process:
After you submit your request, IT will:
- Review the request
- Contact you for further information, if necessary
- Examine/diagnose the problem, and troubleshoot until resolution
- Send a closeout notification upon resolution
Before you submit a ticket, you will need to:
- Describe the issue in detail
- Make note of any error messages
- Attach a screenshot of any error messages
- Make note if anyone else around you is experiencing the same issue
Related Services