Overview
The purpose of this form is to report hardware issues regarding computers, monitors, keyboards, mice, speakers, printers, cameras, and microphones, e.g., computer won't power on, monitor won't display, mouse won't click, printer keeps jamming, no sound coming from speakers, etc.
For issues related to phones and radios, please see related services at the bottom of this page.
Who can submit this request?
- Any Pasco County BOCC employee
How we process your request
Typical resolution time:
1-2 business days (depending on severity of issue)
Process:
After you submit your request, IT will:
- Review the request
- Contact you for further information, if necessary
- Examine/diagnose the problem, and troubleshoot until resolution
- Send a closeout notification upon resolution
Before you submit a ticket, you will need to:
- Make note of how the hardware is malfunctioning
Note: When describing the issue, please try to be as specific as possible, so we can resolve your issue in a timely manner.
Related Services
Report a Cell Phone or Desk Phone Issue
Report a Printer Issue